Shipping & Customer Care
Where do you ship?
We offer worldwide shipping and carefully deliver ANCIECHO handcrafted ceramic planters to customers around the globe.
When will my order be shipped?
Orders are typically processed and shipped within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
How can I track my order?
After your order is shipped, we will send a tracking number to your email. You can use the tracking link to check your package status at any time.
Will I need to pay customs duties or taxes?
International orders may be subject to customs duties or import taxes depending on your country's regulations. Any applicable fees are the responsibility of the customer.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, please contact us as soon as possible. We will do our best to help update your address. Once the package has entered the shipping process, changes may not be possible.
How do you protect ceramic products during shipping?
Each ANCIECHO ceramic planter is carefully inspected and securely packaged with protective materials to help ensure it arrives safely and beautifully.
What if my planter arrives damaged?
We carefully inspect every product before shipment. If your item arrives damaged, please contact us within 7 days with photos of the damaged product, and our team will assist you with a solution.
Do you accept returns?
Yes, we accept returns for eligible items. Products must be unused and returned in their original packaging. Please refer to our Return Policy for detailed information.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once your order has entered processing or shipping, changes may no longer be available.
Do you offer wholesale cooperation?
Yes, we welcome partnerships with retailers, flower shops, interior design stores, and lifestyle brands. Please contact us for more information about wholesale opportunities.
Order Information
Do you offer discounts or promotions?
Yes, we occasionally offer special promotions and seasonal discounts. Follow ANCIECHO updates to discover our latest offers and new collections.
What payment methods do you accept?
We accept major payment methods, including credit cards, debit cards, and other secure online payment options available at checkout.
Can I modify my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist you before your order enters the shipping process.
Products
What are ANCIECHO planters made from?
ANCIECHO planters are made from high-quality ceramic materials and crafted through careful processes that combine traditional techniques with modern design.
Where can I find product care information?
Each ANCIECHO planter is handcrafted with care. For detailed care instructions, please refer to our Product Care Guide or contact our customer support team for assistance.
Where are ANCIECHO planters produced?
Our planters are thoughtfully designed and carefully produced by skilled artisans. Each piece reflects our commitment to craftsmanship, quality, and artistic expression.
Do all ANCIECHO planters have drainage holes?
Most ANCIECHO planters include drainage holes to help maintain healthy plant growth. Please check the product details for specific information about each design.
Do I need a saucer with my planter?
A saucer is recommended for indoor use as it helps collect excess water and protects your furniture and surfaces.
Are ANCIECHO planters recyclable?
Ceramic materials can be recycled in appropriate recycling systems. We also continue exploring more sustainable ways to create products with less environmental impact.
Are ANCIECHO planters waterproof?
Our ceramic planters are designed to hold soil and water safely. However, due to the handcrafted nature of ceramics, slight variations may occur between each piece.
Are ANCIECHO planters frostproof and weatherproof?
Our ceramic planters are suitable for indoor and outdoor decoration. For freezing temperatures, we recommend protecting the planters from prolonged exposure to frost to help preserve their beauty and durability.
Wholesale & Collaboration
Can I become an ANCIECHO partner?
We are always looking for meaningful partnerships with boutiques, creative spaces, and retailers who appreciate handcrafted design.
Our ceramic planters combine artistic expression, thoughtful craftsmanship, and timeless aesthetics. For wholesale inquiries, please contact us with your business information, and we will be happy to discuss collaboration opportunities.
Email: support@anciecho.com
Featured Collection
