Refund Policy

At ANCIECHO, we carefully inspect and package every handcrafted ceramic planter before shipment. However, due to the delicate nature of ceramic products, occasional damage may occur during transportation.

If your product arrives damaged, please contact us within 10 days of receiving your order at:

Email: support@anciecho.com

Please include the following information:

• Your full name
• Order number
• Contact information
• Photos or videos showing the damaged product and packaging

Once we receive and review your request, we will provide a suitable solution, including a replacement or full refund when applicable.

Please note that slight variations in color, texture, and handmade details are natural characteristics of handcrafted ceramic products and are not considered defects.

Thank you for your understanding and support of handmade craftsmanship.